CANCELLATION POLICY

A minimum of 48 hours notice is required for all appointment changes and cancelations.

Cancelations in less than 48 hours will be charged a fee 50% of the scheduled services.

Day-of cancelations or "no-show" appointments will be charged a fee 100% of the scheduled services.

If there is more than one "no show" in a calendar year, no future appointments will be booked.

Any fees incurred will be automatically charged to the card on file.

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As a courtesy, you receive a text message confirming your appointment 3 days prior to your scheduled service, as well as a reminder 1 day before your appointment. Those reminders also provide booking assistance should you need to reschedule, and include simple instructions to change your appointment.

 

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LATE POLICY

I value your time, and I always do my best to run on schedule. I ask that you please try to make your appointment by the scheduled time or arrive a couple of minutes early. 

If you are running late, please text me as soon as possible with an anticipated time of your arrival. I will do my best to accommodate the delay, but I may need to adjust or shorten the scheduled services.

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If you are more than 20 minutes past your scheduled time, your appointment will be considered a "no show" and the "no show" fee will be applied.

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CHILDREN

Due to liability issues, potential timing delays, lack of space, and multiple safety hazards, 

children under 12 years old are not permitted to accompany parents to the salon.

Services for children under 12 years old are not available at this time, and I'll be happy to provide a referral if you'd like one.

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Children 12 years and older are more than welcome to book a service, with service pricing the same as adults.

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MAKING AN APPOINTMENT

All future scheduling can be done up to 90 days in advance, either by pre-booking at the end of your appointment, or going online.  

I do not book any appointments via text message or DM. 

For your convenience, all inquiries for scheduling and booking can be easily done online and I'm happy to show you how to do that at your next appointment. Additionally, every automated text message you receive from my booking system also includes simple instructions should you need to make changes to your appointments. 

You will not be able to cancel or reschedule the appointment if you are within 48 hours of your appointment, per my cancelation policy.

 

If you don't see a time that works for you and you'd like to be notified of any potential openings,

simply join my Waitlist through my booking site.

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PHONE HOURS

If you are running late, have an emergency, or in the event you need to reach me,

I'm available via text message Monday - Friday from 9am - 8pm. 

I'm not available on weekends or holidays and my phone is turned off.

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Any correspondence received outside of working hours will be returned the following business day.

I will do my best to get back to you within 24 hours.

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REDO & REFUND POLICIES

My goal with every visit is to exceed your expectations, and I want you to love your hair when you leave.

If however, things aren't what you were expecting, or your not satisfied with your hair, don't hesitate to reach out to me within 7 days of your initial appointment. I would be grateful for the opportunity to make any necessary adjustments, and in most cases they can easily be achieved.

I also strive to help you find the right products to meet your unique needs. I always assess and identify your individual hair challenges prior to the purchase of any retail products, and only make recommendations that will work best for you. Please be aware that all retail product sales are final unless a product is damaged or faulty. If you have any questions on how to use your product, please don't hesitate to reach out.